Items despatched via UK Royal Mail 1st Class standard service.

UK Royal Mail 2nd Class Signed For - Bulky Items Medium Parcel: £8.00

Europe: £20.00

ROW: £20.00

As we use Royal Mail we can deliver to most countries. If you need more clarification if we can deliver to your country please check Royal Mail's Country Guide or email us at info@trentbridge.co.uk

This will depend on what day and time you place the order.

For all UK deliveries using

All orders which have been placed before 2.00pm should be dispatched the same day to arrive the following day.. Any orders placed after 2.00pm will be dispatched the following day. Any orders dispatched on a Friday should arrive on the next working day unless there.are any Royal Mail delays.  Any orders placed after 2.00pm on a Friday, including Saturday and Sunday, will be dispatched on the next working day.

For all International Orders.

As we use Royal Mail for all our international orders please see information on their website for delivery estimations. Please note that if ordered after 3.00pm (GMT) your item will not be sent until the next working day so please take this into account when working out your estimated delivery time.

If you do not receive an email confirming your order, or have a query regarding your order please email info@trentbridge.co.uk

Unless you have asked us to leave your parcel in a safe place, you should be left a card by Royal Mail with details of who to ring or the address of your local depot where you should be able to collect your order from at the specified time on the card.

Please note you will need to take proof of ID and the card when collecting. 

If you use our FREE Click & Collect service you can collect your item after 24 hours of ordering. We aim to process orders as quick as we can upon receiving them during the working day. If you wish to collect your order within 24 hours of your order then please check with us to make sure your order is ready. You can call us on 0115 982 3000 or email us at info@trentbridge.co.uk

When collecting please bring confirmation of your order.

Yes. If you are not happy with the product you have purchased you can return your order within 14 days from the date of purchase. To return simply bring your item to the Trent Bridge Shop with your order confirmation or post it back to us with a covering letter explaining your reason for return.

Please note you will be responsible for the postage costs in sending this back to us. If the item is faulty then we will refund the original postage price of sending the item out to you. If the return is for any other reason then the original postage will not be refunded. Items must be returned in their as new condition with the original packaging and swing tags in place otherwise they may be rejected.

If you have any queries regarding this please email questions@nottsccc.co.uk. A replacement item will be issued or a credit note for the value will be issued for you to spend in the Shop. As per distance selling rules, any online orders being returned can be refunded.

In the first instance please call us on 0115 982 3000 or email us at questions@nottsccc.co.uk and we will investigate why this has happened. We weigh our parcels so will be able to determine if an item has been omitted from a parcel.

All of our official replica shirts are available for personalisation.

The cost to personalise a shirt is £12 . If you wish to add the sleeve patches to your replica kit then there is an additional charge of £ .

Items with custom printing cannot be exchanged or refunded unless the product is faulty. Furthermore, if a player changes his number at any time we cannot offer a refund or an exchange on this shirt (this does not affect your statutory rights).

We reserve the right to refuse to print shirts that we deem offensive or abusive. If we do deem your choice of personalisation to be offensive or abusive we will contact you to discuss an alternative and this could delay the time it takes to dispatch your order regardless of the level of delivery purchased.

Customers should be aware that sizing may vary from previous replica shirts. Please ensure you obtain the correct size before printing as we are unable to exchange or refund after letters and/or numbers have been applied to personalise your item. We cannot accept liability for any changes to players’ names and numbers due to transfers or a player deciding to change number or leave.

Please refer to the washing instruction in each of the items. In order to preserve your personalisation, we advise that personalised shirts are washed inside out and without fabric conditioner at 30 degrees but do not wash within the first 24 hours of application. We also advise that these items are left to dry naturally. The use of heat from a radiator or tumble dryer can cause defects to any print applications on our garments. Do not wash within the first 24 hours of application.

SHOP OPENING HOURS OUR ON-SITE SHOP IS OPEN ON MONDAY - FRIDAY 9:30am - 4pm

Any changes to the above times will be communicated on our website and social media channels

This site is built and hosted by Medoc - a PCI-DSS Level 1 Compliant Hosting service. This level of complaince ensures that your data, as well as any card details you may input, is held securely.

For details of our policy, please visit Trent Bridge Shop Privacy Policy

Trent Bridge Shop

NOTTINGHAMSHIRE COUNTY CRICKET CLUB
TRENT BRIDGE,
WEST BRIDGFORD,
NOTTINGHAM,
NOTTINGHAMSHIRE,
NG2 6AG

All FAQ’s, Sizing, delivery and personalisation terms found on this website are a formal part of these terms and conditions and can sometimes go into more detail than these terms. Please make sure you read and fully understand these before placing an order.

If for any reason you are not satisfied with your purchase, return it to us within 28 days in its original condition and packaging for a full refund or exchange. We would advise that any returns are sent via recorded delivery as the Club cannot accept responsibility if the items are subsequently lost in the post.

Furthermore, the cost of return postage is the responsibility of the customer unless the goods are deemed faulty. Items should be returned to the following address:

NOTTINGHAMSHIRE COUNTY CRICKET CLUB
TRENT BRIDGE,
WEST BRIDGFORD,
NOTTINGHAM,
NOTTINGHAMSHIRE,
NG2 6AG

The Club endeavours to ensure that all items, descriptions and prices which appear online are up to date and accurate, however, errors may occur. If order cannot be fulfilled the customer will be notified via email, card details will be retaken and a refund processed.

Unfortunately we are unable to refund or exchange the following items unless they are deemed faulty: DVDs, Earrings, Personalised Goods and items specifically made to order.

NOTTINGHAMSHIRE COUNTY CRICKET CLUB reserves the right to refuse any shirt personalisation request which it considers offensive, insulting or abusive, should this occur the customer shall be notified via email.

Personalised shirts may only be returned if they are deemed faulty, therefore, unsuitable sizes cannot be returned.

Furthermore, the Club is unable to accept responsibility if a player leaves or changes their number.

The Club aims to despatch all standard delivery orders as soon as possible with the goal of getting them to you within 2-5 working days for UK addresses, for offshore addresses please allow up to 10 working days. During busy periods our standard despatch and delivery times may be affected.